RedGuard Service–Taking customer service to the next level.
Whether you purchase or lease a RedGuard building you have the peace of mind that your investment and the safety of your people working and living in the building are supported by a committed field service team. The RedGuard service team provides timely, personal and dependable service to all of its customers – we are working to keep your unique operation on schedule. Further supporting our customers, RedGuard has two remote service yards where we have technicians performing larger customer-specific modifications and ‘special to type requests’ and can speedily accommodate most customer requirements, having them shipped in a short timeframe.
All of our field team and yard teams are factory trained on the construction and technical aspects of RedGuard buildings as well as having certified people in many trades. The field team enables us to respond quickly to customer requests and ensure a high first-time fix rate to ensure you meet your deadlines. To ensure our customers have the best support and ‘local’ support we also have a program of appointing partners in strategic geographical locations to support our field team during the peaks that sometimes happen during the day-to-day work schedule as well as the unexpected. These partners are trained and supported by RedGuard and have direct access to the key technical experts and decision makers to ensure a consistent level of service is provided.
Technology plays a vital role in our service organization in ensuring every customer request is logged, managed and dispatched seamlessly. Each field technician is connected to the RedGuard service system and can receive instant updates to workload, priorities and spares availability all with the goal of ensuring a safe and speedy first-time resolution for our customers. It enables RedGuard to track failures, resolutions and provides fast comprehensive feedback into engineering and quality for continuous improvement of our products and service capability.